Are you meeting your employer responsibilities regarding Customer Service?
About this Course
Our Customer Service course teaches skills to effectively handle customer inquiries, complaints, and provide exceptional service, enhancing customer satisfaction.
- Understanding Customer Service Models
- Your company Customer Service Strategy
- Effective Communications
- Customer Loyalty
- Customer Satisfaction
- Product Knowledge
Why take this course?
- Gain confidence in communicating with others
- Understand about great Customer Service and how to achieve it
- Explore the importance of product and service knowledge
- How to Manage customer expectations
- How to achieve Customer Satisfaction
- How to gain Customer Loyalty
Who should take this course?
- Customer Service Agents
- Customer Service Managers
- Logistics Operators
- Any service provider who would like to provide great service to their customer
How the course is delivered
- This course is delivered Live over Zoom sessions.
- Take place each Tuesday for 4 weeks from 9.30 – 1pm.
- Interactive sessions using breakout rooms, peer learning, whiteboard exercises to offer peer learning.
- You will receive full access to course materials on LMS for your use.
Hear What People Say
“The Port of Waterford Company used Maria and her team in 2019 for our company wide dangerous goods awareness training. Both trainers had the knowledge and skills to not only present well-designed course material but also had a practical understanding of their subject matter and were able to debate the complexities of the issues related to dangerous goods with our staff. Our experience of Maria and her team is they are meticulous in their approach to the training needs of our staff and we can only endorse their professionalism and will engage their services in the future.”Derek Madigan
“For any companies who may require to have their staff trained in handling and dealing with Hazardous Chemicals, I have no hesitation in recommending Exportability for in-house Dangerous Goods Training.”Joe O' Neill
“Overall, it was a great exercise that has given us immediate benefit.”Paul Mason
Maria is an independent consultant and executive Coach and brings an outside view of your business.
Let Maria help you or your business achieve the next level of success. Contact us today for a complimentary discussion about how we can help you achieve your goals.
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