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Customer Service Excellence

About this Course

This course is a combination of live sessions and recorded modules.
This course is online.
This course is based on live sessions.
It offers an overview of Customer Service aimed at the Logistics and Export Businesses.

Modules include
Modes of Transport, Sea Freight, Carriers, Packing, Stowage, Terminology, Temperature controlled Transport and Safety Awareness.
It takes place over 4 weeks – 2 x 90 min sessions each week
short Modules covering;
Test your learning through quizzes and knowledge checks.
Certificate on completion of course.

Expected Outcomes

Understand the modes of transport
Raise Safety Standards for Employees, Suppliers, Carriers and your Customers
Immediate awareness of goods that pose a hazard
Meet the required international training standards of HSA/ADR/IMDG
Ensure Quality Assurance to your Customer
Reduce Insurance premiums and risk to your business

Who is this for?

As service providers, every person in your organisation has a responsibility for Customer Service. This course is aimed at those working in for a Transport provider or for an Importer/Exporter who are responsible for Customer Service. It will be helpful to:

  • Team leads
  • Managers
  • Operators
  • Customer service personnel

Your Tutor

Your Leadership Tutor is Maria O’Reilly.  Maria has worked in Leadership roles over the past 30 years both in Shipping Industry and in her own coaching practice and as a training provider over the past 11 years. 

She is a professional Coach and works with companies, Leaders and individuals in helping them to unlock their true potential.

Key Modules of the Course

  • What is Leadership?
  • Emotional Intelligence
  • Resilience
  • Communication & Leadership
  • Leadership Mindset
  • Change Leadership
  •  Leadership, Inspiring & Empowering Others
  • Effective Habits of a Highly Effective Leader

Get Started

Practical training programmes are suited to in-experienced and experienced sector personnel.

Get started straight away. Contact us today to book Customer Service Excellence today.